Option 3 Support

General Support

• Help desk telephone support and remote system access (09:00 - 17:30)
• On site visits – available at discounted labour rates
• Guaranteed response times for Telephone/Remote systems support
• System Reviews

Server Support

• Full RSM (REALTIME Remote Systems Monitoring)
• Remote Server system access included
• On site visits included
• Backup validation

Workstation Support

• Remote Workstation system access included
• On site visits included

Network Electronics Support

• Remote diagnostics included
• On site visits included