"Solid Networks
and
Reliable Solutions -
Guaranteed Satisfaction"
Option 4 Support -
Full Managed Service
General Support
- Help desk telephone support and remote system access (09:00 - 17:30)
- Non contract work – available at significantly discounted labour rates
- Guaranteed response times for Telephone/Remote/On-site systems support
- Regular System Reviews
- System Administration included
Server Support
- Full RSM (REALTIME Remote Systems Monitoring) with fortnightly email
- Remote Server system access included
- On site visits included
- Backup validation
- Full AntiVirus/ AntiSpam/ Patch management
Workstation Support
- Remote Workstation system access included
- On site visits included
- Full AntiVirus/ AntiSpam/ Patch management
Network Electronics Support
- Remote diagnostics included
- Full security signature management
- On site visits included
